What You Need to Know About Monitoring & Managing Your Healthcare Network


The healthcare industry has gone through rapid transformation in the past two decades. The introduction of computers, the Internet and digital data into the healthcare sphere has forever transformed the way healthcare organizations are managed and run. Paper records are now electronic. Data is now stored on the Cloud. Interoperability between systems is growing. Computers, tablets, mobile devices, medical devices and printers are all inter-connected on the local area network (LAN) and critical to delivering patient care. All of these devices, combined with the telecommunications technology, host all of the data that makes healthcare organizations function, run and effectively serve the needs of patients. The LAN is the heart of healthcare communications infrastructure; therefore, it is critical that it’s being proactively managed, monitored, supported and secured. In this blog post, we’ll tackle why the first two- managing and monitoring- are so vital to the health of your IT network.

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TQ Sponsors Three Military Families for Christmas

During the holiday season, it is important to take time to show gratitude by giving back to the community and to those in need; therefore, TeleQuality Communications was honored to sponsor three military and veteran families this holiday season through the Soldiers’ Angels Adopt-A-Family Program. We were ecstatic to host these families for an afternoon at the TeleQuality Headquarters as we presented them with their gifts and presents for the holiday season. Gifts included toys for all 11 children throughout the families as well as gift cards to various stores including HEB, Old Navy and Target. Altogether, TeleQuality staff was able to exceed our goal and raise $6,600 for these three families! We hope our gifts provided each family with a very Merry Christmas and made their holiday season just a little bit brighter 🎁🎄 We thank the Adopt-A-Family Program with providing our company the opportunity to make an impact this holiday season ❤️




Welcome: 2016 Q4 New Hire!

As we wind down 2016, we want to recognize our new hire from Q4, Debbi Robinson!


Debbi Robinson- Funding Specialist

TeleQuality is thrilled to welcome our newest Funding Specialist to join the team- Debbi Robinson! In this role, Debbi will be working with our customers to help guide them through the USAC Rural Health Care (RHC) program funding process as well as monitor and manage key deadlines and paperwork for them. Working with healthcare providers is nothing new for Debbi. She started her career working in medical offices where she worked her way up from receptionist to office manager. With that knowledge she transitioned into human resources where her love of interacting with people grew. After 15 years in human resources, she started working for Solix, a company that USAC outsourced their E-rate and RHC programs to. Having worked on both the government and service provider sides of the USAC process for over 6 years, Debbi brings a wide array of knowledge and experience to the TeleQuality funding team. She proudly holds a Bachelor of Science degree in business administration with a concentration in Human Resources and has complete The Society of Corporate Compliance and Ethics Academy courses. Welcome Debbi!

Favorite movie quote? “As you wish” – The Princess Bride

What do you like to do in your spare time? “Shopping, spending time with my husband and dogs (2 Alaskan Malamutes and a Husky/Rat Terrier mix) as well as with my friends and their kids (because I use them as an excuse to act like a child!)”

Biggest pet peeve? “Tie – knuckle cracking and gum cracking (please don’t do it just to see my reaction)”

Favorite place you’ve ever traveled to? “Las Vegas – so much to do and no gambling required!!!!!”


The Big Five: Chronic Care Management

shutterstock_237618709Chronic diseases are a national epidemic. According to the Centers for Disease Control and Prevention (CDC), chronic diseases and conditions- such as heart disease, stroke, cancer, type 2 diabetes, obesity and arthritis- are the leading causes of death and disability in the United States, and yet that are among the most common, costly and preventable of all health problems. In fact, as of 2012 half of all adults (117 million people) have one or more chronic health conditions, and 1 in 4 adults have 2 or more chronic health conditions, as do 1 in 15 children. As a healthcare provider, chronic conditions play a massive role in your organization’s daily patient care and yet it has quickly become the most expensive sector in the industry, accounting for approximately 86% of total healthcare spending.

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Choosing a Service Provider: Top 3 Factors You Need to Know About that Affect USAC Funding

Are you a skilled nursing facility (SNF) looking to apply for Universal Service Funding for the upcoming year under the Rural Health Care (RHC) Program? SNFs are eligible to apply for the RHC Program and file forms 465 or 461, the first step in the funding process, on January 1, 2017.

At TeleQuality Communications, we have over 15 years of experience in providing quality telecommunications and technology solutions to healthcare providers and assisting them through the RHC program. We have learned extensively over the years while navigating the program with our healthcare client and want to share with you a few tips we have under our belt.

While any service provider can technically provide services for your network, there are three key factors that can influence that amount of funding you receive from the Universal Service Administrative Company (USAC) who administers the USF funding:

  • Form Guidance
  • Network Design
  • Invoicing USAC

Let’s break down each item below.

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TeleQuality Celebrates Grand Opening of New HQ Building

TeleQuality Communications had a blast celebrating the Grand Opening of our new headquarters building in San Antonio! Thank you to all who came out and celebrated “Oktoberfest” with us and received a tour of our new building!

See pictures from the Oktoberfest party below!

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TeleQuality Wins San Antonio Company “Fit Challenge”

All we do is win! That’s right, TeleQuality Communications competed in the 2016 Company FIT Challenge held in San Antonio and won 1st place for the small sized company division. We are so proud of all of our employees who worked and trained together to compete in the challenge and ultimately have fun while being healthy! The Fit Company Challenge promotes fitness and health in the business community by honoring and challenging those companies and leaders that lead by example, and inspiring others to follow!

Check out some awesome photos below of our team “Bandwidth and Chill” rockin’ the FIT challenge! (All photos courtesy of Fit Company Challenge)

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