TeleQuality Named 2016 “Market Mover” by AT&T Partner Exchange


TeleQuality’s Market Mover award with signed boxing gloves from celebrity guest speaker, “Sugar” Ray Leonard.

TeleQuality Communications is very excited and grateful to announce we were one of a handful of companies to receive an award and recognition from AT&T at their 2016 Partner Exchange Summit (APEX) in Dallas on October 12th. TeleQuality won the Market Mover award that signifies the highest mix of revenue and sales for an AT&T solutions provider. At TeleQuality, we always work to find the best combination of telecommunications products and services to best serve our customers and we are thrilled to be able to provide many of those solutions through AT&T.



Welcome 2016 Q3 New Hires!

shutterstock_383853448TeleQuality is thrilled to welcome more new hires from our very successful Q3! Get to know each of them below!





susan-maySusan May – Accounting Manager 

TeleQuality welcomes Susan May as our new Accounting Manager. In this role, Susan is responsible for overseeing all activities and functions within the accounting department. With 22 years of accounting experience, 26 years overall working in the healthcare industry and a certified CPA, Susan brings a wealth of knowledge and experience to TeleQuality. Welcome Susan! 

Where did you grow up? Laredo, Texas.

Most enjoyable trip/vacation? Telluride, Colorado

Hidden Talent? Cooking

Activities you enjoy outside of work? Hiking

What’s one of the top items on your life bucket list? More travel

09-2016-jeff_headshotJeff Stang – Sales Engineer

As a sales engineer, Jeff will be working with TeleQuality customers to design WAN connectivity plans with sufficient capacity to meet existing and planned bandwidth and security requirements-and qualify for funding through through the FCC’s Universal Service Fund (USF). Jeff has been working in telecommunications with both service providers and equipment vendors since graduating with a BSEE degree from UT – Arlington, TX in 1990. Welcome Jeff! 

Where did you grow up? “I grew up in Omaha, NE but relocated to San Antonio to join TeleQuality from the DFW area where I’ve lived, raised a family and worked for 30 years.”

Most enjoyable trip/vacation? “The most enjoyable trip I’ve taken was to Sicily, Italy. There is fascinating history and incredible artifacts in that region and the climate and cuisine are perfect!”

Activities you enjoy outside of work? “I enjoy my time ATTEMPTING to improve my ukulele skills and do believe I am nearly at ‘Grill Master Class’ with my smoked meats! :)”

What do you look forward to most with your new role at TQ? “I’m looking forward to getting out on the road to meet with our customers!”

kevin-melodyKevin Melody- Regional Account Manager (RAM) 

Kevin joins TeleQuality as our newest Regional Account Manager for the state of Maine where he will be in charge of marketing and selling TQCI’s breath of products and services to rural healthcare facilities in that territory. His goal is to help healthcare providers deliver better outcomes to their patients by providing access to better technology which will minimize the geographical challenges their patients face. Kevin’s background includes 18 years of experience in the medical device marketplace. Welcome Kevin!

Where did you grow up? “Born in Wichita, KS. Have lived in southern Maine for the past 20 years.”

Most enjoyable trip/vacation? “Ireland for our honeymoon.”

Activities you enjoy outside of work? “I enjoy spending time with my family, particularly outdoors. I enjoy sailing on my boat, as well as hunting and fishing.”

What’s one of the top items on your life bucket list? “To go back to Australia, where I completed my senior year of high school. Would also like to take the time to sail the entire coast of Maine.”

headshotBryan Stofle- Senior Manager of Network Performance 

Bryan joins TeleQuality as our Senior Manager of Network Performance where he is in charge of managing the Network Operations Center (NOC), ensuring customer circuit performance and assisting with corporate strategy as part of the operations management team. He received his first professional certification in 2003 and, with the exception of a few years in the US Navy, have been involved in IT ever since. His past experience includes working for multiple managed service providers where he managed teams of technicians, being Director of IT at a large medical research facility and founding a successful security software firm. 

Where did you grow up? “I was born in North Carolina and grew up in central Texas.”

Most enjoyable trip/vacation? “This is probably a tie between Cyprus and Scotland.”

What do you like to do outside of work? “Outside of work I like to do anything outside. I’m an avid hunter, love anything involving boating or the water in general, and think anything that’s good is better with live music.”

What’s one of the top items on your life bucket list?  “Watch my kids graduate college.”

Favorite quote:  “Far better is it to dare mightily, to achieve glorious triumphs though checked by failure than to take ranks with those poor souls that neither enjoy much nor fear much as they reside in that grey twilight zone between victory and defeat.” -Theodore Roosevelt

jessica-ochoaJessica Ochoa- Receptionist 

Jessica joins TeleQuality as our new receptionist responsible for providing the first impression for all TQ customers, vendors and partners that visit or contact our headquarters in San Antonio. Jessica’s background includes 7 years in payroll and human resources handling employee benefits, FMLA, new hires, etc. She also worked for the Criminal Unit I at the Pima County Superior Court where she initiated new cases, arrest orders and summons. Welcome Jessica!

Where did you grow up? “I am from Tucson, Arizona and moved to San Antonio May of 2016. So far I’m loving San Antonio!”

Most enjoyable trip/vacation? “Hawaii.” 

Activities you enjoy outside of work? “I love to draw and ride horses.” 

What’s one of the top items on your life bucket list? “Succeed in life.”


The Big Five: Healthcare Workforce Deficits

Welcome back to TeleQuality’s blog series on the top five issues putting healthcare providers into financial crisis. Today we will unpack the second issue of our series: Healthcare Workforce Deficits.

shutterstock_334765733The healthcare system is facing a serious workforce shortage. From physicians and nurses to health IT workers, these shortages are being felt deeply across the country every day. As with most challenges in the industry, the shortage is exacerbated in rural areas. There is both a limited supply of medical professionals to cover the needs of our population, but also a limited number of skilled IT workers to manage and support the complex IT environments relied upon heavily by healthcare organizations of all sizes.

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National Cyber Security Awareness Month

shutterstock_319140959October is here and that means time to celebrate all things fall! Including hot chocolate, pumpkin-spice everything, scarves, leaves changing colors and…cyber security? That’s right, get your high-tech thinking caps on because October is National Cyber Security Awareness Month (NCSAM)! NCSAM is an annual campaign put on by the Department of Homeland Security to encourage all companies, industries and consumers to raise awareness about cyber security in the 21st century. Cyber security does not discriminate. With a more connected world than ever thanks to the Internet, cyber security affects everyone around the world, no matter how urban or rural you are. From the financial sector and government to retail and healthcare, cyber criminals are looking to do real damage and harm to their victim organizations.

Although cyber security is a growing threat to all industries, one industry has been hit very hard the past few years and will continue to see a growing number of threats: HEALTHCARE. Continue reading

TQ Customers Awarded 2016 HHS Health IT Grants

Last week, Health and Human Services (HHS) Secretary Sylvia M. Burwell announced recipients for the DSHII grant awards, totaling over $87 million in funding for 1,310 health centers across 47 states, the District of Columbia and Puerto Rico. These grants will “support health information technology enhancements to accelershutterstock_234717916ate health centers’ transition to value-based models of care, improve efforts to share and use information to support better decisions, and increase engagement in delivery system transformation.”

TeleQuality is thrilled to announce many of our health center customers are recipients of this grant! Congratulations to:

TeleQuality is very proud of our healthcare customers and honored to be doing business with these outstanding healthcare organizations who continually strive to provide the highest quality and level of care for patients, no matter how rural their location. 

To view the official HHS press release, click here. To view the complete list of award recipients, click here.

The Big Five: Payments Based on Value & Quality

It’s no secret that the healthcare industry has gone through rapid changes over the past couple of years, let alone the last few decades. From the introduction and emergence of electronic health records (EHR) and health information technology (HIT) to HIPAA regulations and compliance standards, the healthcare sector is a fluid, constantly evolving industry always working toward improving quality of care for patients; however, as in all industries, change does not come without a number of problems and issues.shutterstock_400002673

At TeleQuality, healthcare is the only market we serve; therefore, we recognize the importance of understanding the issues and challenges our rural healthcare partners are facing and try to find solutions for those challenges. Based on extensive industry research and customer feedback, we’ve developed this blogging series where we will delve into-

The Big Five: Top Issues Putting Healthcare Providers into Financial Crisis

  • Payments Based on Value & Quality
  • Healthcare Workforce Deficits
  • Limited Access to Health Care
  • Chronic Care Management
  • Cyber Security & Patient Data Breaches

Let’s break down the first topic today: the shift from volume to value-based care.

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Spotlight: 2016 Q2 New Hires

We’ve had another amazing quarter here at TeleQuality Communications as we celebrate multiple new employees and/or internal promotions in this post! Read up on the our newest additions below #TQnewhires

Rick BasseRick Basse- Chief Financial Officer (CFO) 

Rick joins TeleQuality as our new CFO overseeing the accounting and finance teams and activities of the organization. He has held a wide variety of accounting and finance roles for the last 33 years and holds a CPA/Six Sigma. Welcome Rick!

Surprising Fact: “I love to ride extreme roller coasters.”

Who would you like to play you in a Hollywood film? Liam Neeson

Favorite Quote: “Our light and temporary troubles are achieving us an eternal glory that far outweigh them all.”

Corrine R BenishCorrine Benish- Executive Assistant 

TeleQuality welcomes Corrine as the new Executive Assistant providing support to the executive management team at TeleQuality including the CEO, Tim Koxlien. With experience supporting a variety of CEOs and corporate executives over the years and 15 years experience as an Account Executive in the credit reporting industry, Corrine brings a wealth of knowledge to the TeleQuality team. Welcome Corrine!

What attracted you to work for TeleQuality? The people at TQ as well as the company’s values and mission- it is so rewarding to work for a company that does so much good!

Who would you like to play you in a Hollywood film? Meg Ryan (before her unflattering plastic surgery)

Favorite Quote: “Attitude is a little thing that makes a big difference.” -Winston Churchill

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